This notice describes what this website collects and sends when you use it. Items marked as to be confirmed are not yet decided by CAEFA.
The appointment request form
The form asks you to choose a department and an area, whether you are a new or returning patient, an appointment type, a preferred day and part of day, and optionally a preferred doctor. It then asks for your name and mobile number. It shows the clinic location that matches your choices.
Do not include medical reports or other health details in the request.
When you send the request, the site opens WhatsApp with a message that contains those details, for you to review and send. Nothing is sent in WhatsApp until you press send there. WhatsApp’s own terms and privacy policy apply to the message. If you choose WhatsApp us or the call buttons instead, nothing is collected by this website beyond the visit data described below.
Email copy to the clinic
At the same time, a copy of the request is sent to the clinic by email. It contains the same details, plus the source information described below. This uses Netlify Forms: Netlify hosts this website, receives the request and keeps it so that it can be viewed and emailed to CAEFA. The message is sent in the background; if it fails, the WhatsApp message still opens.
Where you came from
When you open the site, it notes in your browser’s session storage the campaign tags in the link you used (utm values), the kind of site that referred you (search, social, other or direct) and the first page you opened. This is kept only until you close the tab. It is not a cookie. It is added to the request email, shown as a short Source line at the end of the WhatsApp message when you did not arrive directly, and sent with analytics events.
Analytics
On caefa.in we use Google Analytics to count visits, pages viewed and clicks on the WhatsApp, call and booking buttons. Google Analytics may set its own cookies for this. Advertising features are turned off: ad storage, ad user data and ad personalisation are denied, and Google signals are off. Page addresses sent to analytics have any query string removed.
Who sees your details
The CAEFA team sees the request through the clinic’s email inbox and the clinic’s WhatsApp number. Netlify, Google and WhatsApp handle data as described above.
How long details are kept
To be confirmed by CAEFA: retention period for appointment requests, emails and website host records
Privacy questions
To be confirmed by CAEFA: name and contact for privacy questions